Privacy policy

Last updated: November 6, 2026

This Privacy Policy explains how Papaw Odells, LLC (“Papaw Odell’s,” “we,” or “us”) collects, uses, and shares your personal information when you visit www.papawodells.com (the “Site”), shop with us, or sign up for our emails.

Contact

If you have questions about this policy or how we handle your information, or would like to make a complaint, please reach out. Email info@papawodells.com, call 423.641.8985, or write to us at 200 Harle Ave NW, Cleveland, TN 37311.

Information We Collect

Device information

• What we collect: your browser version, IP address, time zone, cookie information, the pages and products you view, your search terms, and how you use the Site.
• Why: to load the Site correctly for you and to understand how the Site is used so we can improve it.
• How: automatically, through cookies, log files, web beacons, tags, and pixels.
• Shared with: our store platform, Shopify.

Order information

• What we collect: your name, billing address, shipping address, payment information, email address, and phone number.
• Why: to fill your order, process your payment, ship your order, send invoices and order confirmations, talk with you about your order, screen orders for fraud, and, if you’ve agreed, send you information about our products.
• How: directly from you at checkout.
• Shared with: Shopify and the payment providers that process your payment. Card payments go through Shopify’s secure checkout, and we don’t store full card numbers.

Email sign-up information

• What we collect: your email address, plus whether you open our emails and which links you click.
• Why: to send you our newsletter and news about the shop.
• How: when you sign up on the Site, at checkout, or in the shop.
• Shared with: OfferLume, the service we use to send our emails.
• You can unsubscribe at any time with the link at the bottom of every email.

Customer support information

• When you call, email, or message us, we keep what you tell us so we can help you and keep a record of your order.

Sharing Personal Information

We share your personal information with companies that help us run the shop:

• Shopify powers our online store. You can read how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• OfferLume sends our marketing emails.
• Shipping carriers receive your name, address, and contact details to deliver your order.
• Affirm: if you choose Shop Pay Installments, your information is shared with Affirm, which provides the financing and checks your eligibility. Affirm’s own privacy policy covers how it uses that information.

We may also share your personal information to follow the law, to respond to a subpoena, search warrant, or other lawful request, or to protect our rights.

Advertising and Analytics

We may use your personal information to show you ads and send you marketing we think you’ll find useful. For example:

• We may use Google Analytics to understand how customers use the Site. You can read how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We may share information about how you use the Site, your purchases, and how you interact with our ads on other websites with our advertising partners. Some of this is shared directly, and some through cookies or similar technologies, which you may be asked to consent to depending on where you live.
• We may use Shopify Audiences to help show our ads on other websites to shoppers who have bought from other Shopify stores and may be interested in what we carry. If we do, we share information about your use of the Site, your purchases, and the email address on your purchases with Shopify Audiences, and other Shopify merchants may use it to show you offers.

To learn more about how targeted advertising works, visit the Network Advertising Initiative’s page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services through the Digital Advertising Alliance at https://optout.aboutads.info/.

How We Use Personal Information

We use your personal information to run the shop: offering products for sale, processing payments, shipping and filling orders, answering your questions, and keeping you up to date on new products and offers.

Automated Decision-Making

We do not use fully automated decision-making that has a legal or similarly significant effect on you.

Shopify, our store platform, uses limited automated decision-making to prevent fraud. It does not have a legal or similarly significant effect on you. This includes:

• Temporarily blocking IP addresses linked to repeated failed transactions, for a few hours.
• Temporarily blocking credit cards linked to those blocked IP addresses, for a few days.

Retention

When you place an order, we keep your personal information for our records unless you ask us to delete it. See Your Rights below.

Your Rights

Wherever you live, you can ask us to show you the personal information we have about you, correct it, or delete it. Email info@papawodells.com or call 423.641.8985 and we’ll take care of it. Some information we may need to keep, such as order records required for taxes. You can also ask someone to make a request for you as your authorized agent.

If you live in Europe (EEA): under the General Data Protection Regulation (“GDPR”), you also have the right to receive your information in a format you can take to another service, and to object to processing based only on automated decision-making. We process your information based on your consent, our contract with you when you buy something, our legal obligations, protecting your vital interests, tasks carried out in the public interest, or our legitimate interests where they don’t override your rights. Your information is first processed in Ireland and then transferred outside Europe, including to Canada and the United States, for storage and processing. You can read more in Shopify’s GDPR resources: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Minors

The Site is not intended for anyone under 18, and we don’t knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us and we’ll delete it.

Cookies

A cookie is a small file saved on your computer or phone when you visit a website. Cookies let the Site remember things like your cart and login, and they help us understand how people use the Site.

We use cookies that the store needs to work (your cart and checkout, for example), cookies for reporting and analytics, and cookies for advertising. Shopify keeps a current list of the cookies it sets on stores like ours here: https://www.shopify.com/legal/cookies.

Most cookies last between 30 minutes and two years. You can block or delete cookies in your browser settings, usually under “Tools” or “Preferences.” Blocking cookies may keep parts of the Site from working, and it may not stop all sharing with advertising partners. To opt out of that sharing, see Advertising and Analytics above.

Do Not Track

There’s no common industry standard for responding to “Do Not Track” signals, so we don’t change how we collect or use information when your browser sends one.

Changes

We may update this policy from time to time to reflect changes in how we work or for legal reasons. When we do, we’ll change the “Last updated” date at the top.

Complaints

If you have a complaint, please contact us by email, phone, or mail using the details under Contact above. If you live in Europe and aren’t satisfied with our response, you can contact your local data protection authority.