Refund policy

We want you to love your instrument, so every instrument we ship comes with a 7-day home trial. Here are the basics. You can read our full return policy at https://www.papawodells.com/pages/return-policy.

7-Day Home Trial
You have 7 days from delivery to play your instrument at home. When it arrives, please let it sit in the box for 24 hours to adjust to your home before opening it. If it isn't the one, send it back in the same condition it arrived in, and we'll refund the full price of the instrument. There's no restocking fee, and if your order shipped free, we won't take that out of your refund.

Return Shipping
You're responsible for return shipping. Please insure it for the full purchase price and pack it in the original case and box. If you paid for shipping on your original order, that charge isn't refundable.

Consignment Instruments
Consignment instruments get the same 7-day trial. They are sold just as they came to us and are not set up before they ship.

Special Orders and Custom Builds
Instruments we order or build just for you require a 50% non-refundable deposit. You still get the 7-day trial, and if you send it back, we'll refund everything except the deposit.

Damaged, Defective, or Not as Described
If your instrument arrives damaged or defective, let us know within 48 hours with photos. If we sent the wrong item or it isn't as described, let us know within 7 days. Either way, we'll pay shipping both ways and make it right.

Final Sale
Instruments bought in our shop, including online orders picked up in the shop, strings and other consumables, installed pickups or electronics, shop services, personalized orders, modified instruments, and items marked As-Is or Final Sale can't be returned unless they arrive defective. Unopened or unused accessories can be returned within 7 days.

How to Start a Return
Please call or email us before shipping anything, with your name, order number, and the reason for the return. We'll send you instructions and a return authorization number. Once it's back in the shop and we've looked it over, we'll refund your original payment method within 3 business days.

If you have any questions at all, just let us know. We'd be happy to help.